WAVE Access Terms & Conditions

1. Program Overview

WAVE Access is a charitable program operated by People Health that removes financial barriers to daily safety. It provides WAVE service—automated daily wellness check-ins, medication reminders, and safety alerts—completely free of charge to eligible individuals facing financial constraints.

The program is designed to ensure that financial circumstances do not prevent individuals from accessing essential daily safety and wellness monitoring services. WAVE Access participants receive the same high-quality WAVE service as paying customers, with 100% of all costs covered by People Health through charitable funding.

Key Program Features:

• 100% cost coverage—no fees, charges, or hidden costs
• Same service quality as standard WAVE customers
• Full access to all WAVE features and capabilities
• Dignified, respectful application and review process

2. Eligibility & Application

Eligibility Criteria:

WAVE Access is available to individuals who:

• Have a demonstrated need for daily wellness check-ins and/or medication reminders
• Face financial barriers that prevent them from accessing WAVE service through standard means
• Reside in the United States
• Have access to a working telephone (landline or mobile)
• Are able to participate in the onboarding process

Application Process:

To apply for WAVE Access, you must:

1. Complete the application form available on the WAVE Access page
2. Provide accurate contact information (name, email, phone number)
3. Optionally share information about your situation and need for the service
4. Agree to these terms and conditions

Application Review:

All applications are reviewed by the People Health team with care and compassion. We understand that financial situations can be sensitive, and we treat every application with respect and confidentiality. Review decisions are based on:

• Demonstrated need for the service
• Financial circumstances
• Available program funding
• Program capacity and resources

We reserve the right to request additional information if needed to make an informed decision. All information provided is kept strictly confidential and is used solely for application review purposes.

3. Funding & Availability

Program Funding:

WAVE Access is funded through:

• Charitable donations from individuals and organizations
• Grants from foundations and community organizations
• People Health's operational resources allocated to charitable programs
• Other funding sources as available

Funding Limitations:

It is important to understand that WAVE Access operates with limited funding. The program's capacity to serve participants is directly tied to available financial resources. This means:

• The number of participants we can serve at any given time is limited by available funding
• We may not be able to approve all applications, even if applicants meet eligibility criteria
• Approval of applications is subject to funding availability at the time of review
• We continuously work to secure additional funding to expand the program

Transparency:

We are committed to transparency about funding availability. If funding becomes limited, we will communicate this clearly on our website and in communications with applicants. We make every effort to maintain service for existing participants while managing new applications based on available resources.

4. Service Terms

Service Description:

If your WAVE Access application is approved, you will receive WAVE service, which includes:

• Daily Wellness Check-Ins: Automated daily phone calls at a time you choose to confirm your safety and wellness
• Medication Reminders: Timely reminders for medication schedules integrated into your daily check-in calls
• Safety Alerts: Automatic retry logic if you don't answer, with immediate alerts to designated family members or caregivers if needed
• Works with Any Phone: No smartphone, internet, or app required—works with landlines and basic mobile phones

Service Setup:

Upon approval, our team will work with you to:

• Set up your WAVE service account
• Configure your preferred daily check-in time
• Set up medication reminders if needed
• Designate emergency contacts (family members or caregivers) who will receive alerts if needed
• Test the system to ensure everything works properly

Service Quality:

WAVE Access participants receive the exact same service quality, features, and reliability as standard WAVE customers. There is no difference in the service provided—only in how it is funded.

5. Service Cancellation

Funding-Based Cancellation:

While we make every effort to maintain continuous service for all WAVE Access participants, there may be circumstances where we must cancel or suspend service due to funding limitations. This is a difficult but necessary provision to ensure the program's sustainability.

If Funding Becomes Unavailable:

In the event that funding for WAVE Access becomes insufficient to maintain your service, we will:

1. Provide Advance Notice: We will notify you at least 30 days in advance (when possible) if we must cancel your service due to funding constraints
2. Explain the Situation: We will communicate clearly about why the cancellation is necessary and what options may be available
3. Offer Alternatives: We will work with you to explore alternative options, which may include:
   • Transitioning to standard WAVE service if your financial situation has improved
   • Connecting you with other community resources or assistance programs
   • Placing you on a waiting list if funding becomes available again
4. Provide Support: Our team will be available to help you transition and answer any questions

Your Right to Cancel:

You may cancel your WAVE Access service at any time for any reason by contacting us. There are no penalties or fees for cancellation, as the service is provided at no cost to you.

Reapplication:

If your service is cancelled due to funding limitations and funding becomes available again in the future, you may reapply for WAVE Access. We will prioritize previous participants when possible, but approval is subject to current eligibility criteria and available resources.

6. Service Continuity

Our Commitment:

We are committed to providing continuous, reliable service to WAVE Access participants. We understand that daily check-ins are essential for your safety and peace of mind, and we take this responsibility seriously.

Service Interruptions:

While we strive for 100% service reliability, occasional interruptions may occur due to:

• Technical issues or system maintenance
• Telecommunications provider outages
• Natural disasters or emergencies
• Other circumstances beyond our control

We will work to resolve any service interruptions as quickly as possible and will communicate with you about any significant issues.

Funding Continuity:

We actively work to maintain stable funding for the program through:

• Ongoing fundraising efforts
• Grant applications and partnerships
• Strategic resource allocation
• Transparent communication with donors and supporters

However, we cannot guarantee indefinite funding, and service is subject to the availability of charitable resources.

7. Privacy & Confidentiality

Confidentiality Commitment:

We understand that financial circumstances and health information are sensitive. We are committed to maintaining the highest standards of privacy and confidentiality for all WAVE Compassion participants.

Information Protection:

All information you provide in your WAVE Access application and during service is:

• Kept strictly confidential
• Used solely for program administration and service delivery
• Protected with appropriate security measures
• Never shared with third parties except as required by law or with your explicit consent

Application Information:

Information provided in your application is reviewed only by authorized People Health staff members involved in program administration. We do not share your financial or personal circumstances with anyone outside of our organization without your explicit permission.

Service Information:

Information collected during WAVE service (check-in responses, medication reminders, etc.) is handled in accordance with our standard Privacy Policy and is subject to the same protections as all WAVE service data.

Your Rights:

You have the right to:

• Access information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal and operational requirements)
• Withdraw your application at any time

8. Program Limitations

Service Limitations:

While WAVE Compassion provides comprehensive daily check-in and medication reminder services, it is important to understand that:

• WAVE is not a substitute for emergency medical services—always call 911 in emergencies
• WAVE does not provide medical advice, diagnosis, or treatment
• WAVE cannot guarantee prevention of all health issues or emergencies
• Service availability is subject to telecommunications network reliability

Program Capacity:

WAVE Compassion has limitations based on:

• Available funding resources
• Operational capacity and staffing
• Technical infrastructure capabilities
• Geographic service areas

We may need to limit new enrollments or prioritize applications based on these factors.

Eligibility Changes:

If your financial situation improves significantly during your participation in WAVE Access, we may discuss transitioning you to standard WAVE service. However, we will never require this transition, and you may continue in the program as long as funding is available and you meet other program requirements.

9. Changes to Program

Program Modifications:

People Health reserves the right to modify, suspend, or discontinue the WAVE Access program at any time. However, we are committed to:

• Providing advance notice of significant changes whenever possible
• Maintaining service for existing participants during transitions
• Communicating clearly about any changes that affect participants
• Working to minimize disruption to participants

Terms Updates:

These terms and conditions may be updated from time to time to reflect changes in the program, legal requirements, or operational needs. We will:

• Post updated terms on this page with a new "Last Updated" date
• Notify active participants of significant changes via email or phone
• Provide a reasonable period for you to review changes

Continued participation in WAVE Access after terms are updated constitutes acceptance of the new terms.

Program Expansion:

As funding allows, we may expand WAVE Access to serve more people, add new features, or improve service quality. We will communicate any positive changes to participants.

10. Your Responsibilities

Accurate Information:

You are responsible for providing accurate and truthful information in your application and during service setup. Providing false or misleading information may result in denial of your application or termination of service.

Service Participation:

To receive the full benefits of WAVE service, you are responsible for:

• Answering daily check-in calls when possible
• Notifying us of any changes to your phone number or contact information
• Updating emergency contact information as needed
• Informing us of any changes to your medication schedule or health needs
• Notifying us if you no longer need or want the service

Emergency Situations:

WAVE is designed to provide daily check-ins and alerts, but it is not a replacement for emergency services. In any medical emergency or life-threatening situation, you should:

• Call 911 immediately
• Contact your healthcare provider
• Seek appropriate medical attention

Do not rely solely on WAVE for emergency response.

Respectful Communication:

We ask that all participants treat our staff and service with respect. Abusive, threatening, or inappropriate behavior may result in termination of service.

11. Contact & Support

Questions About These Terms:

If you have questions about these terms and conditions, please contact us:

Email: people-health@outlook.com
Subject Line: "WAVE Compassion Terms Question"

Application Questions:

If you have questions about the application process or your application status, please use the same contact information above with the subject line "WAVE Compassion Application."

Service Support:

Once you are enrolled in WAVE Compassion, you will receive contact information for service support. Our team is available to help with:

• Service setup and configuration
• Technical issues or questions
• Changes to your service preferences
• General questions about WAVE

Feedback:

We welcome feedback about the WAVE Compassion program. Your input helps us improve the program and better serve participants. Please share your thoughts, suggestions, or concerns with us.